WARRANTY AND EXEMPTIONS

The cylinder carries a 25-year warranty against faulty materials or manufacturing, based upon the
following conditions:
• Correct installation as per this document and all relevant standards, regulations, and codes of practice in force at the time.
• The Benchmark Commissioning Checklist has been completed
• The unit has been serviced annually.
• The product has not been modified in any way, other than by us.
• There has not been any misuse, tampering, or neglect of the cylinder.
• It has only been used for the storage of potable water
• It has not been subjected to frost damage
• The system is fed from a public mains water supply
• Storage temperatures have not exceeded 65°C
• Installations made only in the United Kingdom.
• The water chemistry used in the system is found to be within the maximum tolerances as detailed below in the appendix
• Units are not installed with uncontrollable heat sources (e.g. wood burning stoves)
• For commercial or heavy-duty installations where constant usage and reheating is required, titanium immersion heaters must be fitted to comply with the warranty
• The guarantee period starts from the date of purchase.
• The guarantee is not transferable and rests with the original householder.

EXCLUSIONS

• The effect of scale build-up on the unit or its components
• Any labour charges associated with replacing the unit or its parts
• Any consequential losses caused by the failure or malfunction of the unit.

Note: Invoices for servicing may be requested to prove that the unit has been serviced annually. All the components fitted to/or supplied with the cylinder carry a 2-year warranty. The warranty starts when the cylinder is first filled.

APPENDIX – WATER CHEMISTRY

This water heater is manufactured to suit the water conditions of most public reticulated water supplies. However, there are some known water chemistries which can have detrimental effects on the cylinder. If you are unsure of your water chemistry, you may be able to obtain the relevant water chemistry information from
your local water supply authority.

*Our warranty will not apply where water stored in the storage cylinder exceeds at any time any of the following levels: – TOTAL HARDNESS 200mg/L, TOTAL DISSOLVED SOLIDS 600mg/L

CORROSION PROTECTION & MAINTENANCE

For all technical support and replacement parts issues please contact:
Tel: 03330 329640

TECHNICAL SUPPORT AND SPARES

Installer should follow best standard practice for corrosion protection, including, but not limited to water softeners, if required in areas of hard water, and inhibitors on the primary heating system.